Felicitys Fire Terms and Conditions

[Last Updated: 21/05/26]

Welcome to FelicitysFire. These Terms and Conditions ("Terms") govern your use of our website, your purchase of our hot sauces and related products, and your interactions with us online.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website or purchase our products.

1. Who We Are

• This website is operated by FelicitysFire and We sell hot sauce.
• These Terms apply to all visitors, customers, and other users of the site.

2. Use of Our Website

By using our website, you agree that you will:

• Use the website only for lawful purposes
• Provide current, complete, and accurate information when placing an order
• Not misuse the website, interfere with its operation, or attempt to gain unauthorized access to any part of it
• Not copy, reproduce, resell, or exploit any part of the website or its content without our written permission

3. Eligibility to Purchase

By placing an order, you represent that:

• You are legally able to enter into a binding agreement
• The payment information you provide is valid and authorized
• You are purchasing products for lawful purposes

If local law imposes age-related restrictions on the purchase of certain products, you are responsible for complying with those rules.

4. Product Information
We aim to describe our hot sauces and other products as accurately as possible, including:

• Ingredients

5. Food and Allergen Notice

Our products are food items intended for personal consumption. By purchasing from us, you acknowledge and agree that:

• You are responsible for reviewing the ingredient list and product information before consuming any product.
• You should not consume any product if you are allergic or sensitive to any listed ingredient.
• Our products may contain or be processed in facilities that also handle common allergens, depending on production methods.
• Heat levels vary, and some products may be extremely spicy.

If you have any allergies, dietary restrictions, sensitivities, medical conditions, are pregnant or nursing, or have questions about whether a product is appropriate for you, consult a qualified medical professional before use.

6. Storage, Handling, and Safe Use

For best quality and food safety, you agree to follow any storage, refrigeration, shelf-life, and handling instructions provided on the label, packaging, or website.

This includes, where applicable:

• Inspecting the product upon delivery
• Checking that the packaging and safety seal are intact before use
• Refrigerating after opening if instructed
• Using the product within the recommended period after opening
• Storing the product away from heat, light, or contamination where instructed

We are not responsible for issues arising from improper storage, misuse, delayed refrigeration after delivery, tampering after receipt, or failure to follow product instructions.

7. Orders

All orders are subject to acceptance and availability. After you place an order, you may receive an email confirmation acknowledging receipt of your order. This does not guarantee acceptance.

We reserve the right to:

• Refuse or cancel any order at our discretion
• Limit quantities purchased
• Restrict orders that appear to be placed by resellers, dealers, or distributors
• Cancel orders due to pricing errors, stock issues, suspected fraud, or inaccurate account information

If we cancel an order after payment has been processed, we will issue a refund for the amount paid, subject to applicable law.

8. Pricing and Payment

All prices are listed in pounds unless otherwise stated. Prices, promotions, and product availability may change at any time without notice.

You agree that:

• You will pay the full amount shown at checkout, including any applicable shipping, handling, taxes, duties, or fees
• We may correct pricing errors or inaccuracies even after an order has been submitted
• If a pricing error occurs, we may cancel the order and refund any payment received

We accept payment methods listed at checkout. By submitting payment information, you represent that you are authorized to use the selected payment method.

9. Shipping and Delivery

We will make reasonable efforts to ship orders within the estimated timeframe shown on our website or in your order confirmation. However, shipping and delivery times are estimates only and are not guaranteed.

You understand and agree that:

• Delivery delays may occur due to weather, carrier issues, holidays, customs, or other events outside our control
• Risk of loss or damage may pass to you upon delivery, or as otherwise required by applicable law
• It is your responsibility to provide a complete and accurate shipping address
• We are not responsible for delays, non-delivery, or additional costs resulting from incorrect addresses provided by the customer

10. Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us at enquiries@felicitysfire.com within [X] days of delivery.

To help us review your claim, we may ask for:

• Your order number
• Photos of the package and products
• A description of the issue

We may, at our discretion, offer a replacement, store credit, or refund where appropriate. We may not honor claims for issues reported after an unreasonable delay or where sufficient information is not displayed.

11. Returns and Refunds

Because our products are food items, all sales are generally final unless a product arrives damaged, defective, incorrect, or otherwise required by law.

We do not typically accept returns of opened or unopened food products for reasons including:

• Taste preference
• Heat preference
• Change of mind
• Ordering the wrong item
• Failure to read ingredients or product descriptions

If you believe there is a legitimate issue with your order, contact us at enquiries@felicitysfire.com within [X] days of delivery. We will review requests in good faith and determine an appropriate resolution at our discretion, subject to applicable law.

15. Intellectual Property

All content on this website, including our:

• Brand name
• Logos
• Product names
• Label designs
• Product photos
• Recipes
• Text
• Graphics
• Videos
• Website design

is owned by or licensed to FelicitysFire is protected by applicable intellectual property laws.

You may not use, copy, reproduce, modify, publish, distribute, or create derivative works from our content without our prior written consent.

16. User Feedback and Reviews

If you submit reviews, comments, photos, testimonials, recipe ideas, or other content to us, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, display, and share that content in connection with our business, subject to applicable law.

You agree not to submit content that:

• Is false, misleading, or deceptive
• Violates another person's rights
• Is unlawful, abusive, defamatory, obscene, or offensive
• Contains viruses, malware, or harmful code

We may remove or refuse any user content at our discretion.

17. No Medical or Nutritional Advice

Information on our website is provided for general informational purposes only and is not medical, nutritional, or health advice. Our hot sauces are not intended to diagnose, treat, cure, or prevent any disease. Any statements about ingredients, flavor experience, heat, or general food characteristics have not necessarily been evaluated by any regulatory authority unless specifically stated. Always seek professional advice from a qualified healthcare provider if you have questions about allergies, dietary concerns, ingredient interactions, pregnancy, breastfeeding, or medical conditions.

18. Disclaimer of Warranties

To the fullest extent permitted by law, our website and products are provided on an "as is" and "as available" basis.
We do not guarantee that:

• The website will be uninterrupted, secure, or error-free
• Product descriptions or other website content will always be complete, current, or error-free
• Products will meet every personal taste, heat tolerance, or individual expectation

Except as required by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

19. Limitation of Liability

To the fullest extent permitted by law, FelicitysFire and its owners, employees, affiliates, suppliers, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to:

• Your use of the website
• Your purchase or use of our products
• Allergic reactions or sensitivities where ingredients and known disclosures were provided
• Failure to follow storage, refrigeration, safety, or handling instructions
• Delivery delays or carrier-related issues
• Unauthorized access to your account or data
• Errors, omissions, or interruptions on the website

Payment processors, shipping carriers, or ecommerce platforms. We do not control and are not responsible for the content, policies, or practices of those third parties. Your use of third-party services may also be governed by their own terms and policies.

20. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your information.

21. Dispute Resolution 

If you have a problem with an order or product, please contact us first at enquiries@felicitysfire.com so we can try to resolve it directly and in good faith. If a dispute cannot be resolved informally, it will be handled through the courts or dispute-resolution process applicable under the governing law identified below, unless otherwise required by law.

If you want to include arbitration, class action waiver, venue, or small-claims language, those provisions should be drafted or reviewed by a lawyer based on the jurisdictions where you do business.

By continuing to use our website or purchase our products after changes become effective, you agree to the revised Terms.

22. Contact Us

If you have questions about these Terms, or need
help with an order, contact us at:

Felicity's Fire

enquiries@felicitysfire.com

Heads up: Our sauces are made to be enjoyed, but they're still food products with real ingredients and real heat. Please read ingredients carefully watch for allergens